Feature Photo: The Ritz-Carlton, Cancun
Stars, hot lists, gold awards, reader’s choice…and so on. With so many award titles tied to the hospitality industry, it’s hard to know what any of them mean or how they’re determined. Here, we take a look into the Star-rating of Forbes Travel Guide (FTG), one of the most coveted recognitions that a hotel can receive.
So what exactly makes a resort Forbes Travel Guide Five-Star-material anyway? Well for starters, a lot of things…up to 900 different things go into the evaluation process. The properties (in 2018 there were more than 1,600 evaluated worldwide) are inspected by 60 anonymous inspectors who remain incognito the entire time and appear as regular guests. Inspectors are often full-time employees, come from a luxury background and hail from all over the world. They also undergo an initial six weeks of training before setting out to explore the world’s most elite properties.
Inspectors stay a minimum of two nights, but sometimes much longer and do everything themselves, like make their own reservation and beyond. After extensively evaluating the property, the inspector then submits their report to headquarters where a company algorithm works its magic to reveal the final rating. That’s right, inspectors don’t even learn what the rating is until you do when the yearly list is revealed to the public.
To keep hotels on their toes, inspectors won’t visit multiple hotels in one destination and the profile of the inspectors for each hotel is changed every year. From a solo business traveler to a European family, the change-up allows FTG to look for consistency in service, no matter who’s booking a stay.
While the undercover guest spends their time inspecting everything from plump pillows all the way down to the mini-bar, even the fanciest hotels may not come out on top. The algorithm that determines the star-studded winners weighs service at 75-percent and the actual quality of the place at just 25-percent. So it’s safe to say that you can expect over-the-top service you didn’t even know you needed when staying at a Five-Star property.
But even Four-Star resorts seem amazing, you’re thinking. Well according to CEO Gerard Frasier, a Four-Star rating is equal to an Olympic gold medal so yeah, they are. But when it comes to a Five-Star rating? “It’s not even the Chanel bag — it’s the Birkin bag,” said Frasier in an interview.
This year’s Five-Star resort winners in Mexico include Belmond Maroma Resort & Spa; Four Seasons Resort Punta Mita; Las Ventanas al Paraiso, a Rosewood Resort; Montage Los Cabos; One&Only Palmilla; The Ritz-Carlton, Cancun; Rosewood Mayakoba; Rosewood San Miguel de Allende; The St. Regis Punta Mita Resort; Waldorf Astoria Los Cabos Pedregal.
The Five-Star spa winners in Mexico include One&Only Spa; SE Spa at Grand Velas Riviera Maya; Sense, a Rosewood Spa Mayakoba; The Spa at Esperanza; Spa Montage Los Cabos; Waldorf Astoria Spa Los Cabos.
And in case you were wondering, the Forbes name is just part of a licensing agreement. Forbes Travel Guide is an independent company that started out as the Mobil Travel Guide in 1958 and were the original creators of the five-star rating system.
To view the full list of 2020 Forbes Travel Guide Star Award winners, click here.