Grupo Xcaret Announces Reopening Dates and New Health and Safety Protocols

In Play, Playa del Carmen & Tulum, Stay by Suzanne KochLeave a Comment

Grupo Xcaret has announced the reopening of Xcaret Park and Hotel Xcaret Mexico for June 15, with the remaining parks set to open July 1. They’ve also introduced 360 Xafety, the company’s protocols for ensuring the well-being and safety of guests, employees and suppliers.

Comprising 1,300 specific actions, 360 Xafety was developed alongside national and international organizations. Grupo Xcaret is also a member of the Board of Affiliates of the World Tourism Organization (UNWTO) and has worked with them to strengthen recovery guidelines and recommendations and a part of the task force assembled by the Global Association for the Attractions Industry (IAAPA) to develop their reopening guidance document.

 “People are at the center of Grupo Xcaret’s business model, and safeguarding their safety is one of the main pillars that support our enhanced safety reopening protocols. We are aware of the challenges that the tourism industry faces in regaining travelers trust and believe that the first step is being completely transparent about the measures we are taking to protect them. To this end, our open access protocols will be available on our website, not only for potential visitors but for other tourism providers that can use them as guidelines in creating or adapting their own,” he added.

Miguel Quintana, CEO, Grupo Xcaret

 Some of the measures that Grupo Xcaret will carry out include:

  • During the first phase of reopening, limiting to 50-percent the occupancy of Xcaret Park and Hotel Xcaret Mexico, as well as transportation services to allow space for social distancing
  • Temperature checks through touchless digital devices of every person entering the facilities and transportation units
  • The use of masks will be strongly suggested to all park visitors and hotel guests
  • Encouraging credit card and online payments to reduce physical contact with ticket booth staff
  • Disinfecting high contact surfaces up to every 30 minutes with EPA-approved, broad spectrum and long-lasting residual effect products.
  • Disinfecting guest rooms twice a day
  • Disinfecting luggage, handbags and strollers of hotel and tours guests
  • Limiting capacity of restaurants to allow social distancing
  • Temporarily converting all self-service food stations to assisted buffet service
  • Bathroom, showers, and dressing rooms cleaning procedures will use hospital-grade approved products.

Grupo Xcaret’s commitment to excellence can be seen even further in its various certifications including its parks and hotel certified in Cristal International Standards, an organization specializing in risk management and quality control; Distintivo H, given by the Mexican Standardization and Certification Institute, which recognizes food and beverage establishments that comply with its hygiene standards; and their use of all cleaning and disinfecting products that are biodegradable, EPA-compliant and have been approved by the FDA.

For more information on the new protocols, click here.

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